Please read this document carefully before registering or using the my3win platform. These Terms and Conditions outline the rights, responsibilities, and mutual expectations between my3win and every member who uses our platform.
Welcome to my3win. This Terms and Conditions document is a legally binding agreement between you ("Member" or "User") and my3win ("Platform", "We"). By registering an account, making a deposit, using any of our services, or simply browsing the my3win platform, you are deemed to have read, understood, and fully agreed to all terms stated in this document.
My3win is an online gaming platform operating legally under a licence issued by a recognised international regulatory body. We offer a wide range of services including video slot games, live casino, sports betting, bingo, and various other games to eligible players in Malaysia.
If you disagree with any part of these Terms and Conditions, please stop using the my3win platform immediately. Continued use of the platform following any amendments to the Terms and Conditions constitutes your acceptance of those changes.
This document is available in Bahasa Melayu as the primary language. In the event of any discrepancy with translations in other languages, the Bahasa Melayu version shall prevail.
By accessing or using the my3win platform in any way — whether through the website, mobile app, or any other interface — you confirm that you have read and agreed to be bound by these Terms and Conditions, our Privacy Policy, Responsible Gaming Policy, and all additional guidelines published from time to time.
This acceptance is personal and non-transferable to any other party. You are fully responsible for ensuring that all activities carried out through your account comply with these Terms and Conditions.
While my3win provides an interface in multiple languages for user convenience, these Terms and Conditions in Bahasa Malaysia constitute the binding version applicable to all members in Malaysia.
By accepting these Terms and Conditions, you confirm that you have full legal capacity to enter into this binding agreement under the laws applicable to you.
To register and use the my3win platform, you must meet all of the following eligibility requirements without exception:
Individuals under the age of 18 are strictly prohibited from using the my3win platform. my3win has rigorous age verification procedures in place and will terminate any account found to be registered under a minor's name.
My3win reserves the right to restrict access from certain regions in accordance with licensing and legal requirements. The use of a VPN or any location-masking technology to circumvent geographic restrictions is prohibited and may result in immediate account termination.
All information you provide during registration must be accurate, complete, and up to date. my3win enforces strict Know Your Customer (KYC) procedures as part of our commitment to anti-money laundering compliance and player protection.
The KYC verification process is typically completed within 24 to 48 working hours. During this period, deposit and withdrawal limits may be temporarily restricted. You will be notified by email once verification is complete.
Each individual is permitted to hold only one active account at my3win. Owning multiple accounts — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and may result in the termination of all associated accounts and forfeiture of any remaining balances.
Providing false or misleading information during registration or the KYC process is a serious violation that may result in immediate account termination with no refund of funds.
My3win processes all financial transactions in Malaysian Ringgit (MYR). We support a wide range of popular payment methods in Malaysia including FPX bank transfer, DuitNow, Touch 'n Go eWallet, and GrabPay. All transactions are processed through bank-grade security infrastructure with 256-bit SSL encryption.
Account balances that have been inactive for more than 12 consecutive months may be subject to a maintenance fee, which will be communicated in advance via email notification to the member concerned.
My3win member funds are held in accounts separate from the company's operational funds, ensuring your money is always secure and available for withdrawal at any time in accordance with the applicable terms.
My3win offers a variety of bonuses and promotions to new and existing members from time to time. All bonuses are subject to specific terms and conditions stated on the relevant promotion page. The terms below are general terms applicable to all promotions unless otherwise stated.
All bonuses received are subject to wagering requirements that must be met before any withdrawal from bonus funds is permitted. The wagering requirement for each promotion is clearly stated on the relevant promotion page. The wagering requirement amount is calculated based on the total bonus received.
My3win reserves the right to cancel bonuses and related winnings, and to terminate accounts if there are signs of bonus abuse such as arbitrage betting (bonus hunting/bonus abusing), using multiple accounts to claim the same bonus, or any activity deemed improper by my3win.
Bonuses may not be combined with other promotions unless explicitly stated. Any attempt to stack promotions without authorisation may result in the cancellation of all active bonuses.
All games offered on the my3win platform use certified Random Number Generators (RNG) or live casino systems operated under live camera supervision by professional dealers. Game results are final and cannot be disputed unless there is strong evidence of a technical failure.
In the event of a technical disruption or disconnection during a game session, my3win will attempt to resolve the game using the last saved record in the system. If the record is insufficient to determine a fair outcome, the wager will be fully refunded to the member.
My3win provides a full suite of responsible gaming tools including deposit limits, session limits, loss limits, and self-exclusion options. We encourage all members to set appropriate limits and play within their means. For more information, please visit the Responsible Gaming us.
RTP information for each game is available in the respective game details. RTP is a theoretical long-term value and is not a guarantee of winnings for any individual gaming session.
You are fully responsible for maintaining the confidentiality of your account login details, including your username, password, and two-factor authentication (2FA) code. my3win will never request your password through any communication channel.
You are encouraged to use a strong password combining uppercase letters, lowercase letters, numbers, and special characters. Change your password regularly and avoid reusing passwords from other platforms.
My3win supports two-factor authentication for an added layer of security. We encourage all members to enable this feature through your account security settings.
If you notice any unrecognized activity on your account, please contact our customer support team immediately. my3win reserves the right to temporarily freeze an account for security investigation if there are signs of unauthorized access.
My3win shall not be liable for any losses arising from a member's negligence in safeguarding the confidentiality of their account login credentials.
Use of the my3win platform is subject to strict prohibitions against the following activities. Violation of any of these prohibitions may result in immediate account termination, forfeiture of account balance, and legal action where appropriate.
Any attempt to exploit technical vulnerabilities in the platform — whether successful or not — is a serious violation that will result in account termination and possible legal action.
You may request the closure of your account at any time by contacting our customer support team. Prior to closure, all active wagering requirements must be fulfilled, and any eligible balance will be returned to you via the standard withdrawal process.
My3win reserves the right to terminate or suspend your account without prior notice if:
If an account is terminated for reasons other than a terms violation, any valid remaining balance will be refunded within 14 business days. However, if termination is due to fraud or a serious breach, my3win reserves the right to hold all funds in the account while an investigation is conducted.
To the extent permitted by applicable law, my3win, its directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use our platform.
My3win does not guarantee that the platform will operate entirely without interruption at all times. While we strive to maintain 99.9% uptime, scheduled maintenance and circumstances beyond our control may cause temporary disruptions.
My3win is not responsible for any financial losses incurred by members as a result of unfavourable game outcomes. All games involve financial risk and results are subject to chance and a fairly certified RNG.
In all circumstances, my3win's maximum liability shall not exceed the total amount you have deposited within the 12 months preceding the event giving rise to the claim.
My3win reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments will take effect upon publication on our platform.
For material and significant changes, my3win will notify members via in-platform notification or email at least 7 days before the changes take effect. For minor changes that are clarificatory or technical in nature, changes may take effect immediately.
Continued use of the my3win platform after amendments take effect constitutes your acceptance of the revised terms. If you disagree with the amendments, please stop using the platform and contact customer support for assistance with closing your account.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the my3win platform, our customer support team is available 24 hours a day, 7 days a week.
Our support team is fluent in Bahasa Malaysia and understands the needs and context of local Malaysian players. You can communicate comfortably in your preferred language.
We write our terms clearly and honestly so you know exactly what you are agreeing to.
Unlike other platforms that bury important conditions in fine print, my3win writes all terms in plain language that everyday Malaysian players can understand. No confusing legal jargon — everything is explained clearly and transparently.
The wagering requirements for each my3win bonus are clearly stated on the promotions page before you accept the offer. No hidden surprises — you know exactly how much needs to be wagered before deciding to accept any offer.
When my3win needs to make material updates to these Terms and Conditions, we are committed to providing at least 7 days' notice to all members via email and in-platform notifications. You will not be caught off guard by sudden changes.
Your funds at my3win are held in an account separate from the company's operational funds. This means your money is always safe and protected — it is not used to run company operations and can be withdrawn at any time in accordance with the applicable terms.
If you are dissatisfied with any decision made by my3win, you have the right to submit a formal complaint through the designated channels. Every complaint will be investigated transparently and fairly, and you will receive a response within the stipulated timeframe.
My3win complies with international data protection standards. Your personal information is collected only for stated purposes, stored with bank-grade encryption, and will not be sold or shared with third parties without your consent. For more information, please read Privacy Policy us.
A quick-reference summary of the key values in my3win's Terms and Conditions
18 years and above only. Age verification is conducted during the KYC process.
RM10 only. Multiple local payment methods accepted, including DuitNow and Touch 'n Go.
Processed within 15–30 minutes for fully verified accounts.
Live chat and email are available around the clock, including public holidays.
Having read and understood the my3win Terms and Conditions, you are now ready to enjoy a safe, fair, and rewarding gaming experience. Register for free today and claim your welcome bonus.