Your privacy is our priority. This document clearly explains how my3win collects, stores, uses, and protects your personal data — so you can play with complete peace of mind and confidence.
Welcome to the my3win Privacy Policy. We at my3win are fully committed to protecting the privacy and personal data of every member who uses our platform. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.
This document explains in detail what types of personal data we collect from you, why we need it, how we use it, who may have access to it, and what your rights are as the owner of that data. We believe that transparency is the foundation of trust — and your trust in my3win is our most valued asset.
By registering an account, making a deposit, using any of our services, or simply browsing the my3win platform, you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any provision in this document, please discontinue use of the my3win platform and contact us for assistance with account closure.
This Privacy Policy forms part of the overall agreement between you and my3win. It should be read together with the Terms and Conditions and Responsible Gaming Policy ours.
My3win only collects personal data necessary to provide you with a secure, legitimate, and high-quality service. The following are the categories of data we may collect:
My3win never stores credit card or debit card information directly. All payment transactions are processed by registered third-party payment processors that comply with PCI DSS standards.
Your personal data is collected through various legitimate and transparent channels when you interact with the my3win platform:
All our data collection methods comply with Malaysia's PDPA 2010. You have the right to know the purpose of each data collection before providing it to us.
My3win uses your personal data solely for lawful, necessary, and relevant purposes in connection with the provision of our services. The following are the key purposes:
| Purpose of Use | Data Used | Legal Basis |
|---|---|---|
| Account registration & verification | Identity, contact, KYC documents | Contractual requirement |
| Deposit & withdrawal processing | Financial information, identity | Contractual requirement |
| Fraud prevention & security | Technical, activity, financial | Legitimate interest |
| Legal compliance & AML | Identity, transactions, KYC | Legal obligation |
| Customer support | Contact, account, history | Contractual requirement |
| Responsible gaming | Gaming activity, limit settings | Public interest |
| Marketing & promotions (with consent) | Contact, user preferences | User consent |
| Platform improvements | Technical, usage data | Legitimate interest |
My3win will not use your personal data for any purpose beyond those stated above without first obtaining your consent.
My3win takes our responsibility to protect your personal data seriously. Your data is NOT sold to any third party for commercial purposes. However, in certain circumstances, we may need to share your information with the following parties:
My3win complies with all legal obligations and will disclose personal data to the authorities when required by law, court order, or directive from a legitimate regulatory body — including for anti-money laundering (AML) and counter-terrorism financing (CFT) purposes.
Should your personal data need to be transferred outside Malaysia (for example, to servers located in another country), my3win ensures such transfers are carried out with adequate safeguards, including data processing agreements that comply with international standards.
All third-party service partners we engage are subject to strict data protection agreements and are only permitted to use your data for the specified purposes.
My3win invests seriously in world-class data security infrastructure to ensure your personal information is always protected against unauthorised access, breaches, damage, or misuse.
All data transmitted between your device and my3win servers is protected with 256-bit SSL/TLS encryption — the same technology used by leading banking and financial institutions worldwide. Data stored in our databases is also encrypted using the AES-256 standard.
Access to members' personal data within the my3win system is strictly limited to staff who require it to perform their duties only. All internal access is logged, monitored and audited on a regular basis. Every my3win staff member with access to sensitive data is bound by a confidentiality agreement.
The my3win system is monitored 24 hours a day, 7 days a week by our cybersecurity team. Any suspicious or unusual activity triggers an immediate alert and action is taken promptly. We also conduct regular penetration testing by independent third parties to ensure our systems remain robust at all times.
In the event of any data breach affecting your personal information, my3win has a comprehensive incident response procedure in place. We will notify the relevant authorities within the timeframe required by law and will contact affected members directly within 72 hours.
While we take all reasonable security measures, no system in the world can guarantee 100% absolute security. We encourage you to also play your part in protecting your account by using a strong password and enabling two-factor authentication (2FA).
My3win uses cookies and similar tracking technologies to enhance user experience, analyse platform usage, and support essential functions. The following are the types of cookies we use:
These cookies are required for the platform's core functions — including login session authentication, account security, and language preference storage. Without these cookies, much of the platform will not function properly. Essential cookies cannot be disabled.
These cookies help us understand how users interact with our platform — which pages are visited most frequently, how long someone spends on a particular page, and so on. This information is used in aggregate form to improve the platform and the overall user experience.
These cookies store your preferences such as display language, display settings, and saved login information (if you choose "remember me"). They enable a more personalised and convenient experience each time you return to the platform.
You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the my3win platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:
You have the right to request a copy of the personal data we hold about you at any time.
If any of your data is inaccurate or outdated, you have the right to request immediate correction.
You may request data deletion under certain circumstances, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another platform.
If data processing is based on your consent, you may withdraw that consent at any time.
To exercise any of the rights above, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 working days.
My3win retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity information | Throughout the active account period + 7 years | AML legal requirement |
| Financial transaction records | 7 years after transaction | Tax & accounting obligations |
| KYC Documents | 5 years after account closure | PDPA & AML Compliance |
| Support communication logs | 3 years | Dispute resolution |
| Technical data & access logs | 12 months | Security & analytics |
| Marketing data (with consent) | Until consent is withdrawn | User consent |
Once the retention period expires, your data will be securely deleted or anonymised using certified data deletion procedures.
The my3win platform may contain links or integrations with third-party services such as game providers, payment processors, and social media platforms. Once you leave the my3win platform and visit those third-party sites, the my3win Privacy Policy no longer applies.
Each third-party site or service has its own privacy policy governing how they collect and use your personal data. We encourage you to carefully read the privacy policy of every third party you interact with before providing any personal information to them.
My3win is not responsible for the privacy practices or content of third-party websites. The inclusion of links to such sites does not constitute our endorsement or approval of their privacy practices.
The my3win platform is exclusively for users aged 18 and above. We do not intentionally collect, store or process personal data from individuals under the age of 18.
If you are a parent or guardian and believe that your child has registered an account on my3win or has provided us with their personal data without your knowledge, please contact our support team immediately at [email protected]. We will take immediate action to delete the account and all associated data.
My3win conducts thorough age verification during the KYC process to ensure no underage individuals can access our platform. This is part of our commitment to responsible gaming and the protection of vulnerable groups.
My3win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in laws, industry practices, technology, or our service operations. All amendments take effect upon publication of the new version on our platform.
If there are any material or significant changes to the way we process your personal data, my3win will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make informed decisions.
We encourage you to review this Privacy Policy page periodically to ensure you are always informed of how we protect your data. The "Updated" date at the top of this page will always reflect the latest version of this document. Continued use of the my3win platform after any amendments are published will be considered your acceptance of the updated Privacy Policy.
To ensure you never miss any important notifications, make sure your registered email address remains active and check your spam folder regularly.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how my3win handles your personal data, please contact us through the following channels:
[email protected] — for general enquiries and privacy-related requests.
Reach our agents directly through the my3win platform for immediate, round-the-clock responses.
We aim to respond to all privacy-related enquiries within 3 working days and resolve official data requests within 30 working days from the date of receipt.
If you are unsatisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) or the relevant regulatory authority in your jurisdiction.
Six core data protection principles that set my3win apart from other platforms
All your data is protected with 256-bit SSL/TLS encryption and AES-256 for stored data — the same standard used by leading Malaysian banks. No sensitive data is transmitted unencrypted.
Our Know Your Customer (KYC) process verifies the identity of every member to prevent fraud and protect the player community. All KYC documents are encrypted and stored to the highest security standards.
My3win has never and will never sell your personal data to advertisers or third parties for commercial purposes. Your data is used solely to provide you with the best possible service.
All data management operations at my3win are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We stay up to date with the latest legislative changes to ensure full compliance.
Data that is no longer needed is deleted or anonymised according to a clear and orderly schedule. We do not retain your data longer than necessary, reducing the risk of long-term data breaches.
Through your my3win account settings, you can easily manage marketing preferences, update personal information, and submit data-related requests. Your privacy rights can be exercised at any time.
Answers to the most frequently asked questions about personal data protection
With a transparent Privacy Policy and bank-grade data protection, you can play on my3win with complete confidence. Register today and enjoy a safe, fair, and enjoyable gaming experience.